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22-08-2007 
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CUSTOMER SAFETY


Our Pledge to You: A Safe and Clean Salon

Dear Valued Customer,

There is nothing more important to us than your safety and comfort when you visit our salon. That's why we pledge to adhere to the highest industry standards. We welcome your questions and will address your concerns concisely and openly.

With your safety in mind:

  • We sanitize and disinfect all reusable manicuring tools in accordance with state regulations and industry best practices.
  • We clean our hands prior to each service and ask you to do the same.
  • We use clean towels or manicure mats for each client.
  • We use only quality, professional-grade, legal, and safe products.
  • We take steps to minimize your expose to odors, vapors, and filing dust in the salon. These steps include vacuum suction working stations, keeping products tightly covered, and taking out only enough product to be used on your service.
  • If we used an electric file, we are trained to use it safely and painlessly.

We take pride in our professionalism:

  • We will evaluate the health of your nails before your service and refer you to a physician if indicated. Be sure to let us know if you have any health conditions - like diabetes and pregnancy - that may affect your service.
  • We will make recommendations for at-home maintenance of your nails. We encourage you to understand your own role in keeping your nails in healthy and attractive condition.
  • We regularly take classes in techniques, health and safety, and product knowledge to enhance the quality and safety of your services.

You may be concerned about safe pedicures. Here is what we do to ensure your total safety:

  • Whirlpool pedicure spas come in different types: pipe less, piped systems, and non-electrical pedicure basins. Our salon uses a pipe less system (this means water that was used on one customer does not get recycled in our pumps and used on another customer).
  • We have cleaning protocols, required by the state and recommended by the product manufacturer. We have safety procedures that are done after every client, at the end of every day, and once a week.
  • Our pedicure tools are disinfected or disposed of according to the high standards set by the Nail Manufacturers Council.
  • Tools and implements that can be safely reused - such as nippers and electric file bits - will be disinfected according to state regulations.

Sincerely,

Management

 
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